Question 1

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:

1. Click “Manage FAQs” button
2. From your site’s dashboard you can add, edit and manage all your questions and answers
3. Each question and answer should be added to a category
4. Save and publish.

Question 2

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:

1. Enter the app’s Settings
2. Click on the “Manage FAQs” button
3. Select the question you would like to add media to
4. When editing your answer click on the camera, video, or GIF icon
5. Add media from your library.

Question 3

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app. 
If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 4

What types of vehicles do you offer for transportation services?

Accepted Answer

We offer a variety of luxury vehicles, including SUVs and vans.

Question 5

How can I make a reservation?

Accepted Answer

You can make a reservation online through our website or by calling our customer service hotline.

Question 6

What is your cancellation policy?

Accepted Answer

Our flexible cancellation policy allows you to cancel up to 24 hours before your scheduled pickup time without incurring any fees. For cancellations within 24 hours, a cancellation fee may apply.

Question 7

Do you provide transportation services to and from Orlando International Airport?

Accepted Answer

Yes, we provide airport transportation services to and from Orlando International Airport (MCO).

Question 8

Are your drivers licensed and insured?

Accepted Answer

Yes, all of our drivers are licensed and insured to provide transportation services in Orlando, FL.

Question 9

Do you offer hourly charter services?

Accepted Answer

Yes, we offer charter services. You can book a vehicle for a minimum of 4 hours and up to as many hours as you need.

Question 10

Can I request a specific driver for my transportation service?

Accepted Answer

While we cannot guarantee a specific driver, we can note your preferences and try to accommodate your request as best as possible.

Question 11

Do you provide transportation services for special events, such as weddings or corporate events?

Accepted Answer

Yes, we provide transportation services for all types of special events, including weddings, corporate events, and other occasions.

Question 12

Is there a minimum age requirement for passengers?

Accepted Answer

No, there is no minimum age requirement for passengers, as long as they are accompanied by an adult if they are minors.

Question 13

Are your prices competitive with other luxury transportation companies in Orlando?

Accepted Answer

Yes, we strive to offer competitive prices while maintaining a high level of luxury and quality in our vehicles and services.

Question 14

What if I don't see the service that I need under your booking page?

Accepted Answer

If you don't see the service you want under our booking page, don't worry you are able to request a quote with your specific travel details and we will send you a price quote with your total. You can either accept or deny the price quote. If you accept, we will send you an invoice directly to your email.

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